Shipping policy
At Delphie, we aim to get your new wardrobe favourites to you as quickly and smoothly as possible. This Shipping Policy outlines everything you need to know about our delivery process.
Our Business Details:
· Store Name: Delphie
· Email: hello@delphie.shop
· Phone: +61-787593443
· Address: Third Rd, Warmun WA 6743, Australia
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1. Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays in Western Australia). You will receive an email confirmation with tracking information once your order has been dispatched.
During high-demand periods such as new collection launches or sales, processing times may be slightly extended. We appreciate your patience.
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2. Shipping Destinations and Rates
We currently ship to the following locations:
Destination Standard Delivery Express Delivery Free Shipping Over
Australia (Metro) $10 AUD (3-7 business days) $15 AUD (1-3 business days) $150 AUD
Australia (Regional/Remote) $12 AUD (5-10 business days) $18 AUD (2-5 business days) $200 AUD
New Zealand $20 AUD (7-14 business days) $30 AUD (3-7 business days) $250 AUD
Delivery times are estimates and may vary depending on carrier delays, weather, or peak seasons. Remote areas including some parts of WA, NT, and far north QLD may require additional delivery time.
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3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email to hello@delphie.shop (if applicable) with a tracking number. You can track your parcel through the carrier's website using the link provided.
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4. Shipping Carriers
We partner with trusted carriers, including Australia Post and other reputable courier services, to deliver your Delphie order. The carrier used will depend on your location and the shipping method selected at checkout.
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5. International Shipping (New Zealand)
For our New Zealand customers, please note that shipping costs displayed at checkout do not include any customs duties, taxes, or import fees that may be applied by New Zealand Customs. These charges are the responsibility of the customer. Delphie is not liable for any delays caused by customs processing.
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6. Incorrect Address
Please ensure all shipping details are correct before placing your order. Delphie is not responsible for orders delivered to incorrect addresses provided by the customer. If you realise you have entered the wrong address, please contact us immediately at hello@delphie.shop or +61-787593443. If the order has not yet been dispatched, we will do our best to update the address.
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7. Lost or Damaged in Transit
We carefully package every Delphie order to ensure it arrives in perfect condition. If your order arrives damaged, or if your tracking shows "delivered" but you have not received it:
· Contact us within 7 days at hello@delphie.shop
· Include your order number and any relevant photos (for damage claims)
· We will work with the carrier to investigate and arrange a replacement or refund
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8. Local Pickup
At this stage, we do not offer local pickup from our Warmun, WA location. All orders are shipped directly to the address provided at checkout.
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9. Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with a revised "Last Updated" date.
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10. Contact Us
For any shipping-related questions or to report an issue:
· Email: hello@delphie.shop
· Phone: +61-787593443
· Address: Third Rd, Warmun WA 6743, Australia
Thank you for shopping with Delphie. We can't wait for you to receive your new pieces!
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