Privacy policy
Last updated: June 15, 2026
At Delphie, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.delphie.shop or make a purchase. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Our Business Details:
· Store Name: Delphie
· Email: hello@delphie.shop
· Phone: +61-787593443
· Address: Third Rd, Warmun WA 6743, Australia
---
1. What Information We Collect
When you interact with our store, we may collect the following types of personal information:
· Information You Provide Directly:
· Your name, billing and shipping address
· Email address and phone number
· Payment details (processed securely; we do not store full credit card numbers)
· Order history and preferences
· Information Collected Automatically:
· Your device's IP address
· Browser type and version
· Pages visited, time spent, and navigation patterns on our site
· This is collected via cookies and similar tracking technologies
---
2. How We Collect Your Information
We collect personal information through:
· Your account registration or newsletter sign-up
· Placing an order or completing a transaction
· Contacting our customer service team via email (hello@delphie.shop) or phone (+61-787593443)
· Automated technologies (cookies, analytics tools) when you browse www.delphie.shop
---
3. Why We Collect and Use Your Information
We use your personal information for the following purposes:
· To Fulfill Orders: Processing payments, shipping your purchases, and sending order confirmations.
· Customer Support: Responding to your inquiries, managing returns, and providing assistance.
· Marketing (with consent): Sending promotional emails about new women's fashion arrivals, sales, or style tips. You may opt out at any time.
· Website Improvement: Analysing browsing behaviour to enhance user experience and optimise our site.
· Legal Compliance: Meeting our obligations under Australian law, including tax and consumer law requirements.
---
4. Sharing and Disclosure of Your Information
We respect your privacy and do not sell, rent, or trade your personal information. We may share your information with trusted third parties strictly to operate our business, including:
· Service Providers: Shopify (our e-commerce platform), payment gateways, shipping carriers, and email marketing tools. These providers are contractually bound to protect your data.
· Legal Obligations: If required by law or to protect our rights, we may disclose information to comply with a legal process.
We ensure any third parties we engage comply with Australian privacy standards.
---
5. Cookies and Tracking Technologies
Delphie uses cookies to remember your preferences, understand site usage, and personalise your shopping experience. You can manage or disable cookies through your browser settings; however, some features of our site may not function properly if cookies are disabled. By using our site, you consent to our use of cookies.
---
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website is hosted on Shopify, which provides a secure, PCI-compliant platform. No online transmission is 100% secure, but we strive to use commercially acceptable means to protect your data.
---
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law. When no longer needed, we will take steps to securely destroy or de-identify your data.
---
8. Your Rights (Access and Correction)
Under the Australian Privacy Principles, you have the right to:
· Access: Request a copy of the personal information we hold about you.
· Correction: Ask us to correct any information you believe is inaccurate or incomplete.
To exercise these rights, please contact us at hello@delphie.shop or +61-787593443. We will respond to your request within a reasonable timeframe, usually within 30 days.
---
9. Direct Marketing Opt-Out
We only send marketing communications with your consent. Every marketing email includes an unsubscribe link. You can also opt out at any time by contacting us directly at hello@delphie.shop.
---
10. International Data Transfers
While we are based in Australia, Shopify and some of our service providers may process data in countries outside Australia, such as the United States or Canada. By using our services, you acknowledge that your information may be transferred internationally. We take reasonable steps to ensure overseas recipients handle your data in compliance with Australian privacy law.
---
11. Privacy Complaints
If you believe we have breached your privacy, please contact us directly so we can resolve the matter promptly.
· Email: hello@delphie.shop
· Phone: +61-787593443
· Address: Third Rd, Warmun WA 6743, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
---
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on ww.delphie.shop with the revised "Last Updated" date. We encourage you to review this page periodically.
---
13. Contact Us
For any questions, concerns, or requests regarding your privacy, please contact us:
· Delphie
· Email: hello@delphie.shop
· Phone: +61-787593443
· Address: Third Rd, Warmun WA 6743, Australia
Thank you for trusting Delphie with your personal information. Your privacy matters to us.
- Choosing a selection results in a full page refresh.