Refund policy
At Delphie, we want you to love every piece you purchase from us. If for any reason you are not completely satisfied with your order, we are here to help. This policy outlines your rights and our obligations in accordance with the Australian Consumer Law (ACL).
Our Business Details:
· Store Name: Delphie
· E-mail:hello@delphie.shop
· Phone: +61-787593443
· Address: Third Rd, Warmun WA 6743, Australia
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1. Change of Mind Returns
We understand that shopping online for women's fashion can sometimes mean a style or fit isn't quite right.
· Eligibility Window: You may return an item for a change of mind within 14 days of receiving your order.
· Condition of Goods: Items must be unworn, unwashed, and in their original condition with all tags still attached. For hygiene reasons, we cannot accept returns on earrings, swimwear (if the hygiene seal has been removed), or undergarments unless faulty.
· Return Shipping: You will be responsible for covering the cost of return shipping. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
· Refund Method: Once we receive and inspect your return, your refund will be processed to your original payment method. Please allow 5-10 business days for the funds to appear in your account.
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2. Faulty or Incorrect Items
As a proud Australian business, we strictly adhere to the Australian Consumer Law. You are entitled to a repair, replacement, or refund for a major failure.
· What qualifies?
· The item is faulty or damaged upon arrival.
· The item does not match the description on our website.
· You received an incorrect item.
· How to claim: Please contact our customer service team immediately at +61-787593443 or email us at hello@delphie.shop via our website, providing your order number, a description of the issue, and clear photos of the fault or incorrect item.
· Our commitment: We will cover all reasonable return shipping costs for verified faulty or incorrect goods. Upon inspection, we will offer you a choice of a full refund, store credit, or a replacement (subject to stock availability).
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3. Sizing & Fit Issues
Finding the perfect fit is essential. As sizing can vary slightly between styles, we encourage you to check the specific size guide provided on each product page before ordering. If you need personal assistance with sizing, our team is happy to help—simply call us at +61-787593443. Items returned due to sizing issues are treated as change of mind returns as per Section 1.
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4. Non-Returnable Items
In the interest of hygiene, the following items cannot be returned for a change of mind:
· Earrings
· Swimwear without the original hygiene strip
· Hosiery or socks
This list is in addition to your statutory rights under the Australian Consumer Law for faulty goods.
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5. How to Start a Return
1. Contact our team at +61-787593443 with your order number.
2. We will provide you with a return authorization and the return address (Third Rd, Warmun WA 6743, Australia).
3. Pack your item securely and include a note with your order number inside the parcel.
4. Ship the package using a trackable service.
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6. Refunds Processing
Once your return is received and inspected, we will send you a notification email. Approved refunds will be credited back to your original card or payment method. Processing times may vary by your bank.
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7. Contact Us
For any questions about our Return and Refund Policy, please reach out:
· Address: Third Rd, Warmun WA 6743, Australia
· Phone: +61-787593443
· E-mail:hello@delphie.shop
We are committed to providing a fair and seamless shopping experience. Thank you for choosing Delphie.
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