Payment Terms
These Payment Terms outline the conditions under which payments are processed for orders placed on www.delphie.shop. By making a purchase, you agree to these terms.
Our Business Details:
· Store Name: Delphie
· Email: hello@delphie.shop
· Phone: +61-787593443
· Address: Third Rd, Warmun WA 6743, Australia
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1. Currency and Pricing
· All prices listed on www.delphie.shop are in Australian Dollars (AUD) .
· All prices include Australian Goods and Services Tax (GST) where applicable.
· We reserve the right to modify prices at any time without prior notice. However, the price charged for your order will be the price displayed at the time of purchase.
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2. Accepted Payment Methods
We accept the following payment methods:
· Visa
· Mastercard
· American Express
· PayPal
· Apple Pay
· Google Pay
· Shop Pay
All payments are processed securely through Shopify Payments and our trusted third-party payment gateways. Additional payment methods may be displayed at checkout depending on your location.
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3. Payment Processing
· Authorisation: When you place an order, your payment method will be authorised immediately. The actual charge will be processed when your order is ready to ship.
· Verification: For your security, we may conduct verification checks on certain orders. This may result in a slight delay in processing. We will contact you via hello@delphie.shop if additional information is required.
· Failed Payments: If your payment is declined or cannot be processed, we will notify you and your order will not be fulfilled. You may attempt the purchase again with an alternative payment method.
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4. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email from hello@delphie.shop. This confirmation indicates that we have received your order and payment. A formal acceptance of your order occurs when the goods are dispatched, at which point a shipping confirmation with tracking details will be sent.
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5. Billing Information
By providing a payment method, you represent and warrant that:
· You are authorised to use that payment method.
· The billing information you provide is accurate and complete.
· You authorise us to charge the total order amount (including shipping and taxes) to your chosen payment method.
If your billing information changes after placing an order, please contact us immediately at hello@delphie.shop or +61-787593443.
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6. GST and Tax Invoices
For Australian customers, a valid tax invoice will be included with your order confirmation email. This invoice will show:
· Our business name (Delphie)
· Our ABN (if applicable)
· The date of supply
· The total GST amount included in your purchase
If you require a separate or additional tax invoice, please request one at hello@delphie.shop.
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7. Payment Security
We take your payment security seriously. All transactions on www.delphie.shop are encrypted using Secure Socket Layer (SSL) technology. We do not store your full credit card details on our servers. Payment information is processed directly by our PCI-compliant payment gateways (Shopify Payments, PayPal, etc.).
For more details on how we handle your data, please refer to our Privacy Policy.
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8. Disputed Charges and Chargebacks
If you believe an error has occurred with a charge from Delphie, please contact us first at hello@delphie.shop or +61-787593443 before initiating a chargeback with your bank. We are committed to resolving any billing issues promptly and fairly.
In the event of an unauthorised chargeback or payment dispute where we can demonstrate a valid transaction was made, we reserve the right to recover any associated fees and costs incurred.
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9. Refunds Processing
Refunds will be processed in accordance with our Return & Refund Policy. Approved refunds will be credited to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
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10. Promotional Codes and Gift Cards
· Promotional Codes: Must be applied at checkout. Only one promotional code may be used per order unless otherwise stated. Promotional codes are not redeemable for cash and cannot be applied to previous purchases.
· Gift Cards: Digital gift cards may be available for purchase. Gift cards are non-refundable, not redeemable for cash, and expire 3 years from the date of issue in accordance with Australian law.
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11. Klarna, Afterpay, and Buy Now Pay Later Services
We may offer Buy Now Pay Later (BNPL) services such as Afterpay, Klarna, or Zip Pay at checkout. These services are provided by third-party providers and are subject to their own terms and conditions. Delphie is not responsible for any late fees, declined transactions, or credit checks associated with BNPL services.
Please review the provider's terms carefully before selecting a BNPL option.
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12. Changes to Payment Terms
We reserve the right to update these Payment Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. The terms applicable to your order are those in effect at the time of purchase.
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13. Contact Us
For any questions or concerns regarding payments, billing, or these terms:
· Email: hello@delphie.shop
· Phone: +61-787593443
· Address: Third Rd, Warmun WA 6743, Australia
Thank you for shopping with Delphie. We appreciate your business.
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